Doesn't Recommend

crooksareyou

Joined 2 years ago

Dr. Russo and his obediant staff are liars!. Tthe 3 times that i have been there and have gotten routine cleanings and x-rays, i had a small balance due after first visit. Staff told me he was too busy all the visits too look at me, and if they saw any concerns with my x rays they would call me. I felt i needed a filling on one tooth and got second opinion right away from another dentist, and found out i was right, i had a cavity. I believe i was treated according if i was paid up to date. what an AHOLE! and his little BiCCHES.

Doesn't Recommend

rikafurlo

Joined 3 years ago

nonexistent servicce, dense staff. WORST SERVICE I HAVE EVER EXPERIENCED, DO NOT GO HERE... I called in and informed the receptionist that my insurance provider had referred me to their offices and tried to make an appointment. Because I was a new patient, she needed proof that I was covered, ok. I told her that I was working from the cape for the summer and that my provider had made Great Expressions my primary dentist, effective immediately. After much hemming and hawing, she informed me that they needed to wait a month to get a piece of paper that stated I was covered. I said well, I know I'm covered, can't I get my insurer to send you something. She said, oh yeah you can do that. An hour later and my insurer had faxed in proof of coverage. She couldn't find the section that said I was covered. Another hour later and my insurance provider had sent her another version of the paper, with the section that stated that I was covered UNDERLINED... Still not good enough. She said she'd call the insurance provider to check. Half a day goes by, and oh yeah she hasn't called me back. I call her back and she tells me she is about to go on break and she'll call me back. Several hours later I call her back and she tells me that despite enormous efforts on my part to get her these forms, hours on the phone with my insurance provider and her, they're just going to wait for their normal form, but they don't have any availability before then anyway!!! BIOTCH.

Doesn't Recommend

CapeCodClient

Joined 3 years ago

Dr. Russo should never work on patients!. see the review for Dr. Russo also. He re-filled the wrong tooth, and when I went back to have him fix it, he was condescending, rude, and ran out of the room like a coward when I asked him his name!