Had one very bad experience.
Most recent visit was terrible. Heavy set female sandwich maker yelled from the kitchen for me to "get the f**k out" after complaining that 2 members of my party were waiting over 45 minutes for a lobster role, fries and chowder. Never have I seen service like that. Manager "Kate" did nothing about the incident. Prior to this visit, I've had zero complaints. I've never seen a customer treated like this anywhere.
Lobster Roll Heaven.
The best (and most expensive) lobster rolls anywhere in New England. Great fun but drinks are strong so Watch Out. Tiny indors, picnic table outside so gets real crowded. Great waitstaff and Bobby is a kick!