Inaccurate Posting. I am sorry you had an unfortunate experience at our office. You initially came into the office for tooth pain in the upper left region. A radiograph was taken and both tooth #'s 14 and 15 were badly decayed. You told me that you only wanted to do one tooth so I restored #14 knowing that you would most likely need root canal therapy. You were informed of my findings and left the office without incident. The following day you returned to the office telling people in the waiting area that I "filled" the wrong tooth and demanded to be seen. When I attempted to discuss your condition you began screaming at me asking me "What's your name?" over and over. At this point, I left the room to get the office mangager to witness your behavior. We had to ask you to leave the office because of your unstable behavior and almost had to call the police to escort you off the property.
This dentist should NOT work with patients!. Going to the dentist is never like going to the spa, but Dr. Russo makes the visit unbearable. I went in with tooth pain, and he re-filled the wrong tooth! After my visit, the pain was worse, and I couldn't eat on that side of my mouth. When I went back to get it fixed, Dr. Russo insulted me, was condescending, and ran out of the room like a coward when I asked him his name. I see in another post that he was on Probation with the Mass Division of Professional Licensure, and I'm going to follow up to make sure they hear about this incident.
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