Aspen Dental

Kerri A.

Joined 3 months ago

What a let down Aspen Dental was, is. They will not honor your appointment time.

It took me three years to muster up the courage to make and keep a dentist appointment. I, like many others, have a phobia. Aspen Dental was very aware of how difficult it was for me to make my appointment today and yet they still refused to see me after being just four minutes late.



As I said, I arrived four minutes late after sitting in traffic (through no fault of theirs) for forty five minutes. After waiting for five minutes the receptionist informs me, with a smile on her face, that they have to reschedule my appointment. She let me know that the paperwork they insist you fill out will take thirty minutes, that my appointment will take an hour... and therefore their dentist will not be staying to see me as my appointment will run past five, their closing time. Why then did they schedule an appointment at four if they never intended on keeping it? Aspen Dental made it crystal clear that starting their weekend at exactly five is far more important than patient care.

I am so disappointed with Aspen Dental, I thought they were different, truly cared, I could not of been more wrong. I will never trust Aspen Dental with my mouth. I can only hope and pray that they never treat someone like this again.

Recommends

Rick H.

Joined 6 months ago

I have always been hesitant to go to dentists, but my oral health had gotten so bad, I had no choice but to do so. My friend recommended Aspen Dental and I must say it's the best decision I've made. Dr. Taylor was so caring and knowledgeable and very understanding of my situation. And Crystal, the Office Manager there, was very friendly and also understanding that I've always been afraid to go to the dentist. We discussed different options on how to get my oral health back on track.

She told me about their financing options so I could afford to do the treatment prescribed by Dr. Taylor. If it wasn't for their financing options, I wouldn't have been able to afford the treatment that 30+ years of neglect of my oral health had caused.

Never once did I feel judged or put down or talked down to by neither Dr. Taylor, the Dental Assistants or Crystal. I'm very happy with the decision I made to let Aspen Dental help me get my smile back. Thank you, guys.

Recommends

Doug K.

Joined 6 months ago

Great dentist, great staff, great Office Manager. Just a great dental practice all around. I will be recommending them to all my friends and family.

Recommends

marion p.

Joined 2 years ago

satisfaction at aspen dental. 7I lost my two-year molar at age 76. Dr. Taylor made a new tooth and bridge. Now I can chew!! Sheila Lavin, the dental Hygienest, cleaned my teeth thoroughly and gently. I am enjoying the intrest-free payment plan. I highly reccomend aspen dental.